1. Information We Collect

When you visit or place an order with Makhana Bihar Unit, we collect personal information necessary to process your purchase and deliver raw or flavored makhana products to your doorstep:

• Contact Data: Full Name, Email Address, Mobile Phone Number.
• Delivery Data: Shipping & Billing Address, Pin Code, City, State.
• Business Info (B2B): Company Name, GSTIN number, Business Registration Type.
• Payment Data: All online payment details (UPI IDs, Card numbers, NetBanking) are processed via Razorpay PCI-DSS compliant secure gateways. We never store raw payment credentials.

2. How We Use Your Information

Your data is used strictly for:

• Fulfilling orders and organizing courier logistics with BlueDart, Delhivery, or SpeedPost.
• Sending SMS/WhatsApp order status notifications and PDF invoices.
• Improving our Bihar farm processing, packaging quality, and digital store experiences.
• Complying with FSSAI regulations and tax auditing obligations.

3. Data Protection & Sharing

We do not sell, rent, or trade your personal information to third-party marketing brokers. We share data only with verified shipping partners and payment aggregators solely for order execution.